With so many franchise opportunities available in Brisbane, how will you know what franchise opportunity is best for you? Why would you consider a Fitness Matters Franchise?
Fitness Matters are very clear on their point of difference – caring customer service and results! There are plenty of fitness franchises out there focused just on a financial return. Where their members are treated like a number and if they don’t come in, even better!
It also concerns us at Fitness Matters with the amount of 24/7 clubs that are popping up everywhere. Most people are NOT motivated to train on their own and need a high level of service and support to achieve results. In these models, there is no focus on customer service or results.
In a business survey conducted annually in the USA, 68% of people reported that the number 1 reason why they stop doing business with a particular company is because they felt there was no “care” or customer service. That the employees felt “indifferent” toward them whether they did business with them or not. So in fact, that is almost 7 in every 10 customers that business’s LOSE because of a lack of care and customer service!
So if you are considering a franchise opportunity in Brisbane, ask your Franchisor what systems are in place for customer service to attract and retain your clients. We then suggest that you mystery shop franchisees within the group to ensure they practice what they preach. Remember that other franchises will be a reflection on you if you choose to join the group.
At Fitness Matters part of the selection process is that you mystery shop other clubs so you get a feel for the model and see for yourself how the systems work to provide exception customer service in a caring and results focused environment.
The other important question to ask is what support & training will you receive as a franchisee? Most franchise systems will give you the technical training on how to work in the business, but lack the training and systems for coaching you to be a business owner to work on the business. Fitness Matters offer an extensive initial training program and ongoing support to make sure you win at your game and live a life you love!
Fitness Matters are expanding in the Brisbane area. Currently we are seeking franchisees for the following territories:-
- Oxley;
- Bribie Island;
- Jimboomba;
- Oxenford / Coomera;
- Nambour.
So if you are a caring, passionate, customer service dynamo who loves helping people achieve results and would like to live a fun, fit and healthy lifestyle where you can be your own boss then the Fitness Matters Franchise Selection Team would love to hear from you! If you are interested in a different territory to those listed above, then let us know and we will conduct a territory analysis on the area of your choice to see if it is a match for our requirements.
Submit your Fitness Matters Franchise Enquiry today!
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